Cancellation and refunds

These pages describe how the software works. A lawyer has not reviewed them. They are not a substitute for legal advice.

A parent can cancel without contacting support. Under Settings, open Billing, then choose “Update the card or cancel.” Cancellation takes effect at the end of the current paid period. The board stays open until that date.

The membership is Family at $5 a month, or Family at $50 a year. The yearly price saves $10, which is two months free. The 7-day trial is not charged. The card is saved only so billing can start afterward.

The current paid period is not refunded. There is no partial refund for unused days in that period.

If a payment fails, the board stays open for 30 days from the first failed payment. A later retry does not start those days over. After that, the board waits and the information stays saved. Updating the card opens the board again.

Deleting the family is separate from canceling. Canceling stops future bills. Deleting removes the notes, photographs, and accounts. Download a copy first if you want to keep it.

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